Scenario Two

Karen

Karen is hanging out with her friends in one of the study areas in the library, away from the computer workstations. They’re meant to be working on an upcoming group assignment, but they can’t help but get distracted. They have one laptop between the three of them, belonging to one of Karen’s friends, who recently bought a new laptop. It’s the first semester at Uni, and none of them have ever had the need to connect to the wireless at Uni as up to this point they have been using the computers in the library workstation. As nursing students they don’t tend to use computers, so they are not at all familiar with how to connect to the wi-fi. The library has strong wi-fi connections, so there are no problems with connectivity.

They don’t plan to use the wi-fi connection for academic purposes, but use it to access the social networking site, Facebook. As they’ve never connected to the wi-fi there are a little unsure about what to do to connect. They see that the wireless is connected on the taskbar, so assume that, that is all it takes to connect, but when they try to access the website, they come up with ‘can not load’ problems. It is until a few refreshes that they realise they need to log into the wireless network through the UQ Connect website.